MyVaak
First-Contact Assessment in Your Patient’s Language
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The first minutes of care,
in the patient's own language.

A clinical communication aid for New Zealand health teams - general practice, urgent care, emergency, ambulance, aged care, prison health and refugee services.

The Problem

When language fails, clinical care fails

A patient arrives at a GP clinic or ED unable to communicate in English. The clinician has a protocol to follow and no way to ask it. Phone interpreters take time. Family members may not know clinical vocabulary. The gap between arrival and communication costs minutes that matter - and in chronic disease management, it costs accurate history altogether.

Most consultations involving a non-English speaker happen without a qualified interpreter. MyVaak is built for that reality.

For New Zealand's South Asian communities the stakes are higher still: substantially elevated rates of Type 2 diabetes and cardiovascular disease, often developing years earlier than in the general population. Getting history right at first contact matters more, not less.

The Tool

What MyVaak does

Open myvaak.co.nz on any device. Select the patient's language. MyVaak speaks each clinical question aloud - using recorded native-speaker voices where they are available, and the device's built-in voice otherwise. The patient nods yes or no. The clinician taps YES or NO. A formatted clinical note builds in real time. No app download and no installation. Patient details stay on the device.

🔊

Speaks the question

Recorded native-speaker voices where available, otherwise the device voice.

👆

Yes or No only

A nod is all the patient needs. Simple answers reduce the room for misunderstanding.

📋

Live clinical note

Structured note builds as you go - ready to copy into your PMS or print. See a sample.

📵

No app store. No install.

Open a browser, go to myvaak.co.nz. Works on any phone, tablet, or computer.

🔒

Patient details stay local

Names, answers and notes never reach our servers, and can be cleared with one tap. What we do keep.

🌐

Any device

Tablet at reception, phone in the ambulance, PC in the consult room. Same experience on any screen.

For Clinics and Organisations

For Clinical teams and PHOs

Under the Health and Disability Commissioner's Code of Rights, every patient has the right to effective communication. MyVaak helps clinical teams meet that obligation in the first minutes of contact - before an interpreter can be arranged.

The clinical and equity case - New Zealand data

1 in 5
errors made by ad hoc interpreters, such as family members, could have clinical consequences (Flores et al., Annals of Emergency Medicine, 2012)
49%
of adverse events among limited-English patients involved physical harm, versus 30% for English speakers - US hospitals (Divi et al., Int J Qual Health Care, 2007)
77%
of errors by ad hoc interpreters could have clinical consequences, versus 53% for trained hospital interpreters (Flores et al., Pediatrics, 2003)
$5.48
a day for the whole practice - unlimited assessments, all languages, every team member ($1,999 a year over 365 days)
General Practice

GP Clinics and PHOs

Keep a tablet at reception or in the nurse's room. Structured first-contact answers are ready before the GP enters the room, while an interpreter is arranged if one is needed.

Emergency Department

ED and Urgent Care

Built for the acute first-contact window. The team gets structured, ABCDE-informed answers from the patient in a few minutes, with a time-stamped note, alongside your own triage process.

Specialist Clinics

Cardiology, Endocrinology and More

Specialist question modules are on the roadmap, starting where language barriers and long-term conditions overlap most, such as cardiovascular and diabetes care.

Languages

Built for Aotearoa's communities

26
Languages live now - with more added regularly
29
Structured clinical questions per assessment, spoken aloud in the patient's language
0
patient names, answers or notes stored on our servers
0
things to install - it runs in the web browser on any device

Covering the languages most commonly encountered in NZ general practice - Te Reo Māori, Pacific, South Asian, Southeast Asian, East Asian and Middle Eastern communities. Get in touch if your patient community speaks a language not yet available. Voice volunteers are especially welcome.

The Founder

Who built MyVaak

Ajit Kumar Nair - Founder and Director, MyMate Limited
Ajit Kumar Nair
Founder and Director, MyMate Limited

The idea for MyVaak came from watching communication fail in clinical settings - a clinician and a patient with no shared language and no tool to bridge the gap. That moment should not exist.

  • 11+ years at the Ministry of Social Development - direct service to vulnerable and disabled communities
  • 5+ years at the Ministry of Business, Innovation and Employment - accessibility and UX in public services
  • 35+ years in Graphic Design, Web Development and UI/UX Design
  • CPD Certifications in Social Work Skills, Special Educational Needs, and Disability and Inclusive Practice
The Suite

Part of the MyMate family

MyMate
App (in production)

Connecting families, caregivers, and support workers navigating disability and care needs in Aotearoa.
MyLog
Care Diary (live)

Digital care diary for families supporting someone with a disability, dementia, or chronic illness.
MyVaak
You are here

First-contact assessment in the patient's language. Clinician-driven.

Ready to try MyVaak?

No installation. Open on any device, select the patient's language, and start. $1,999 per practice per year (no GST charged). Your first licence runs 13 months for the price of 12, with a 30-day money-back guarantee.

Get MyVaak Book a demo