These terms are written in plain English. Please read them with our Privacy Policy and Disclaimer, which form part of them.
1. Who the agreement is between
This agreement is between MyMate Limited (NZBN 9429052964442), Auckland ("we", "us"), and the practice or organisation that signs up for MyVaak ("you"). The person who signs up confirms they have authority to agree to these terms for that organisation. You accept these terms by ticking the box at sign-up, by paying, or by using MyVaak.
2. What MyVaak is
MyVaak is a web-based communication aid. It plays a fixed set of structured questions to a patient in their language, records the patient’s yes/no answers, and produces an English note for a clinician to review. It groups some answers as "review first" or "notable" so they are easy to see. It does not diagnose, recommend treatment or decide clinical priority, and it is not a qualified interpreter. It has not been assessed or registered as a medical device. See the Disclaimer for its limits.
3. Your licence
- While your subscription is paid and active, you may let your staff use MyVaak at one practice location, on any number of devices, for unlimited assessments.
- Additional locations need their own licence or an organisation agreement with us. Our systems record the number of locations signing in to each account, and we will contact you if a login appears to be shared beyond your licence.
- Keep your login details confidential and tell us straight away if you think they have been misused.
- You must not copy, resell, reverse engineer or build a competing product from MyVaak or its question sets, or try to access parts of the system you are not authorised to use.
4. Your responsibilities
- Clinical responsibility. A suitably qualified clinician must review every MyVaak note and makes all clinical decisions. Non-clinical staff who run assessments should be briefed and supervised by your practice.
- Interpreters. You remain responsible for arranging a qualified interpreter where one is reasonably available and always for informed consent, mental health assessment and complex history.
- Emergencies. MyVaak is not monitored and is not an emergency service. Follow your normal emergency procedures and call 111 when needed.
- Devices. Test MyVaak on your devices before using it with patients. Voice quality depends on the device for languages without recordings.
- Records and privacy. Notes you copy or print into your systems are your practice’s health records. Use End and clear on shared devices.
5. Fees, renewal and GST
- The fee for a standard licence is $1,999.00 NZD per practice location per year, paid in advance by card through Stripe.
- Your first licence period is 13 months from your first payment. After that, your subscription renews automatically every 12 months and your card is charged the annual fee, until you cancel.
- MyMate Limited is not registered for GST, so no GST is charged. If we register in future, we will tell you at least 30 days before any renewal that includes GST.
- We may change the annual fee for future renewal periods by giving you at least 30 days’ notice by email. Founding Practice pricing is covered in section 7.
- If a renewal payment fails, we will ask you to update your card. Access continues for a 7-day grace period, after which it may be paused until payment is made.
- Organisation agreements (several locations, hospitals, PHOs) may be invoiced instead, on the terms in the written quote.
6. Money-back guarantee and cancellation
- 30-day money-back guarantee: if you cancel within 30 days of your first payment, we will refund that payment in full and close your account.
- You can cancel at any time by emailing info@myvaak.co.nz. Your access continues until the end of the period you have already paid for, and your subscription will not renew. Apart from the money-back guarantee, fees already paid are not refunded for part periods.
7. Founding Practice Programme and demos
- Founding Practices receive 3 months of free access. No card is taken and nothing is charged automatically at the end.
- A Founding Practice that then subscribes keeps the standard annual fee it first paid for as long as its subscription continues without a break.
- Founding Practices agree to the feedback calls and anonymised case study described on the Founding Practices page. We will not name your practice without your written permission.
- Demo logins are for evaluation only, are time-limited, and must not be used with real patients.
8. Availability and changes
We aim to keep MyVaak available at all times but cannot guarantee uninterrupted service, and we do not offer a formal service level. Planned maintenance will be kept short. We may improve MyVaak, including updating questions or translations and adding or pausing languages. If we make a change that materially reduces what you paid for, you may cancel and we will refund the unused part of your current period.
9. Data and privacy
Our Privacy Policy explains what we store. In summary, patient details stay on your device, and we keep anonymous usage rows, your account details and staff login records. You may ask us to export your practice’s usage rows or delete your account when you leave (subject to records we must keep for tax).
10. Intellectual property
We (or our licensors) own MyVaak, including its software, design, question sets, translations and recordings. These terms give you a licence to use it; they do not transfer ownership. The notes your staff produce belong to your practice. If you send us feedback or suggestions, we may use them to improve MyVaak without owing you anything.
11. Liability
- You are acquiring MyVaak for the purposes of a business. To the extent the law allows, you agree that the Consumer Guarantees Act 1993 does not apply, and that it is fair and reasonable for us both to be bound by this section. Nothing in these terms limits rights that cannot legally be excluded.
- MyVaak supports, but does not replace, clinical judgement and qualified interpreters. We are not liable for clinical decisions or outcomes, which remain the responsibility of your clinicians.
- We are not liable for indirect or consequential loss, or loss of profit, data or reputation.
- Our total liability to you under or in connection with this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
- These limits do not apply to loss caused by our fraud or wilful misconduct.
12. Suspension and termination
We may suspend or end your access if you seriously breach these terms (for example, sharing a login across unlicensed locations or misusing the service) and do not fix the breach within 14 days of our notice, or immediately where needed to protect patients or the security of the service. You may end the agreement at any time as described in section 6.
13. General
- We may update these terms. We will email subscribing practices at least 30 days before a material change takes effect. If you do not agree, you may cancel before it takes effect and we will refund the unused part of your current period.
- These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction. Please contact us first - most issues can be resolved quickly. The Disputes Tribunal may be available for claims up to $30,000.
- Contact: MyMate Limited, Auckland - info@myvaak.co.nz - 021 034 8850.