One practice licence
$1,999 NZD per year
Every clinician and team member, every live language, unlimited assessments.
Your first licence runs 13 months for the price of 12, with a 30-day money-back guarantee.
MyMate Limited is not GST-registered, so no GST is added. That works out at $5.48 a day over a 365-day year.
Get started
Organisations
Health NZ districts, PHOs, hospitals and multi-site groups
Emergency departments, ambulance services, urgent care networks, aged care groups, prison health and refugee services
can licence MyVaak per site or across a network. Email info@myvaak.co.nz
with the number of sites and we will send a written quote, plus our privacy and security information for your procurement team.
Why first-contact communication matters
49%
of adverse events among patients with limited English involved physical harm, compared with 30% for English speakers (US hospitals)
1 in 5
errors made by ad hoc interpreters, such as family members, could have clinical consequences
Flores et al. (2012), Annals of Emergency Medicine
77%
of errors by ad hoc interpreters could have clinical consequences, versus 53% for trained hospital interpreters
Flores et al. (2003), Pediatrics
Varies
Funded interpreting for general practice depends on your region and PHO - some areas fund it for enrolled patients, others do not
Structured first-contact questions in your patient's language
MyVaak lets nurses, GPs, health care assistants and reception teams ask 29 structured, ABCDE-informed questions
aloud in the patient's own language. The patient answers YES or NO, and a clinical note builds as they go - ready to paste into your
patient management system. It is designed for the minutes before a qualified interpreter is available, not instead of one.
Use a qualified interpreter whenever you can - here is where to find one
Availability depends on your region, the patient's eligibility and the time of day. Check with your PHO what your practice can access.
Health NZ regional interpreting services
For example Te Toka Tumai (Auckland), WATIS (Waitematā), and services funded through Pegasus Health (Canterbury)
Many regions provide free interpreters for enrolled, publicly funded patients, by phone or in person.
Hours, booking rules and eligibility differ by region. Walk-ins and after-hours can be harder to cover.
Government telephone interpreting (Connecting Now)
Run for government agencies and organisations they authorise
On-demand phone interpreting in many languages, 24/7, using an agency PIN.
Most private practices do not hold a PIN. Ask your PHO or Health NZ district whether you are covered.
Private interpreting providers
Phone, video and face-to-face interpreting
Available across New Zealand in many languages.
The practice pays unless a contract covers it. Booking lead times apply.
eCALD cultural resources
Courses and resources for working with migrant, refugee and culturally diverse patients.
A learning resource, not a live interpreting service.
Where MyVaak helps: walk-ins, after hours, rural clinics and the wait for an interpreter -
so the first minutes of contact are structured and documented rather than guessed.
How MyVaak fits alongside other options
| Option |
Available straight away? |
Structured note? |
Two-way conversation? |
Suitable for informed consent and complex history? |
| Qualified interpreterIn person, phone or video |
Depends on booking and region |
✗ |
✓ |
✓ |
| Bilingual staffWhen rostered on |
If on shift |
✗ |
✓ |
Depends on training |
| Family memberAd hoc, untrained |
Sometimes |
✗ |
✓ |
Not recommended† |
| MyVaakAny device, whole team |
✓ Yes |
✓ Every time |
✗ YES/NO only |
✗ Use an interpreter |
Covers the roster gaps
Your Hindi-speaking GP is with another patient, or your Gujarati-speaking nurse is off today. MyVaak is available to every team member, every session, with no booking.
The same note format every time
Every assessment produces the same structured note, in English, with the answers that need attention grouped first. For PHOs and networks, that means consistent first-contact records across practices.
Agreement to proceed, recorded
Each assessment opens with a spoken introduction in the patient's language, and the time the patient agreed to continue is recorded in the note. This is agreement to answer questions - informed consent for treatment still needs a conversation, ideally through an interpreter.
Simple answers, less room for misunderstanding
Patients hear scripted questions and answer YES or NO, which reduces the paraphrasing and softening that can happen when a relative interprets.
How it works
Four steps. One complete clinical note.
1. Open on any deviceAny practice tablet, phone or PC, in a web browser. Nothing to install.
2. Select language29 questions spoken aloud to the patient in their language.
3. Note builds liveAnswers that need attention are grouped first.
4. Copy to your PMSOne tap to copy or print, then paste into Medtech, Indici, BestPractice or any system.
Some languages use recorded native-speaker voices and others use the device's built-in voice.
Try MyVaak on your clinic's own device before using it with a patient.
View a sample clinical note
What to know before you sign up
Supports HDC Right 5 - does not replace an interpreter
Right 5 of the Code of Rights gives patients the right to effective communication. MyVaak helps you communicate in the first minutes. Where a qualified interpreter is reasonably available - and always for informed consent, mental health and complex history - use one.
ABCDE-informed, openly documented
All 29 questions, their order and their flags are published on
How It Works. Review by our Clinical Advisory Panel is under way, and MyVaak has not been through a clinical trial.
Patient details stay on your device
Names, dates of birth, answers and notes stay in the browser and are cleared when the session ends. We keep an anonymous usage count per practice (language, number of flagged answers, pain score).
Full details.
Ready when you are
$1,999 NZD per practice per year
Your first licence runs 13 months for the price of 12, with a 30-day money-back guarantee.
Get started
MyVaak is a clinical communication aid. It has not been assessed or registered as a medical device, and it does not replace a
qualified interpreter or clinical judgement. Arrange a qualified interpreter through your practice, PHO or Health NZ district interpreting service. In an emergency, call 111.
